20w50 Privacy Policy — How We Protect Your Information
Your privacy is our priority. This document clearly outlines what information we collect, why we need it, and how 20w50 ensures your data is fully protected.
What information do we collect from you?
When you register or use the 20w50 platform, we collect certain categories of information to ensure our services run smoothly and securely. The information we collect falls under the following categories:
Account Information: Full name, date of birth, email address, phone number, and the password you registered with when creating your account. This information is required to verify your identity and enable secure access to the platform.
Payment Information: Details related to your payment method, including bank name, partial account number (not the full number), and transaction records in Malaysian Ringgit (MYR). We do not store your full card number or banking PIN.
Device & Browser Information: Device type, operating system, web browser, IP address, and general location data. This information helps us detect unauthorised access and optimise the platform experience for your mobile device.
Usage Data: Pages you visit, time spent on the platform, features used, and interaction patterns. This data is used in aggregate to improve the quality of 20w50's services.
How do we use your data?
Identity Verification
Ensuring every account belongs to a verified individual aged 18 and above, in compliance with Malaysian legal requirements for online betting.
Transaction Processing
Managing deposits and withdrawals in MYR securely, ensuring your funds are processed promptly through supported local payment methods.
Platform Improvements
Analysing usage patterns to improve features, speed up load times, and keep the 20w50 mobile experience smooth and responsive.
Fraud Prevention
Detecting suspicious activity, protecting accounts from unauthorised access, and maintaining platform integrity for all users.
Service Communications
Sending important account notifications, platform updates, and security information via your registered email or SMS.
Legal Compliance
Meeting Malaysian legal and regulatory requirements relating to financial record-keeping, anti-money laundering, and platform activity monitoring.
Cookies and tracking — what's actually going on?
The 20w50 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.
We use three main types of cookies. First, session cookies which are required to keep you logged in during active sessions and save your interface preferences. Second, analytics cookies which helps us understand how users interact with the platform so we can keep improving it. Third, security cookies that helps detect and prevent suspicious activity on your account.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect how the 20w50 platform functions on your device.
Data storage and security — how serious are we about it?
20w50 uses industry-standard SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers. This means sensitive information such as passwords and payment details cannot be intercepted by third parties while in transit.
Your personal data is stored on servers protected by strict access controls. Only 20w50 staff who require access for specific operational purposes are permitted to view users' personal information, and all access is logged for audit purposes.
Regarding third-party sharing, 20w50 does not sell, rent, or share users' personal information with outside parties for marketing purposes. Information may only be shared in limited circumstances: when required by law or court order, when working with approved payment processors to complete your transactions, or when necessary to protect the rights and security of the platform and other users.
Your data is retained for as long as your account remains active and for any period required by Malaysian law following account closure.
Our Security Measures
- 256-bit SSL encryption
- Multi-layered access control
- 24/7 activity monitoring
- Regular secure data backups
- Internal security audits
- Two-factor authentication available
Your rights as a 20w50 user
Right of Access
You have the right to request a copy of the personal information we hold about you. Submit your request to the 20w50 support team and it will be processed within a reasonable timeframe.
Right to Rectification
If your personal information is inaccurate or incomplete, you have the right to request a correction. Basic account information can be updated directly through your account settings on the platform.
Right to Erasure
You may request the deletion of your personal data, subject to legal requirements that obligate us to retain certain records. Contact 20w50 support to initiate this process.
Privacy Policy Updates & How to Contact Us
20w50 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via in-platform notifications or their registered email.
Continued use of the 20w50 platform after notification of policy changes constitutes acceptance of the updated policy. If you have any questions, complaints, or wish to exercise your privacy rights, please contact our support team:
Support email: [email protected]
Have questions about your data privacy?
The 20w50 team is happy to address any questions about how we handle your information. Visit our FAQ section or contact us directly for a prompt response.